Frequently Asked Questions

Coaching Methodology and Faith

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What is the difference between marriage coaching and traditional therapy/counseling?
Marriage coaching is action-oriented and focuses on the present and future, providing actionable tools, communication strategies, and personalized action plans to achieve specific relationship goals. While coaching acknowledges past issues, it does not involve diagnosing mental health conditions, which is the domain of licensed therapists.

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Is this strictly a Christian/faith-based service?
Our coaching is grounded in shared faith principles, and we often integrate these principles into our advice and tools. While the content is faith-friendly and ideal for Christian couples, the practical communication and relationship tools we teach are effective for couples of any background. We respect the values and beliefs of all clients.

 

How does the dual-coach model (husband and wife) benefit us?
Having both a male and female coach provides a balanced, dual-gender perspective on marital issues. We offer unique insights from both sides of the relationship dynamic and can model healthy communication in real-time, providing highly relatable and comprehensive guidance.
 

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Sessions and Logistics

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Packages and Pricing

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What if only one spouse wants coaching, or if we need individual time with a coach?

We primarily focus on couple-based coaching because our dual-coach model is most effective when both spouses are present and actively participating. However, we understand that individual attention can sometimes be beneficial. Our Lead Coach (Rachel) does offer limited individual relationship coaching appointments for one spouse. All individual sessions are held with Rachel only, and the content remains focused on how the individual can apply tools and strategies to benefit the couple's relationship. All of our couple's sessions (with both Steve and Rachel) are mostly scheduled in the evenings and on weekends to accommodate working couples.

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Do you offer sessions remotely or only in person?
All coaching sessions are currently conducted remotely via secure video conference, offering maximum convenience and flexibility to fit seamlessly into our clients' busy schedules, regardless of their location.
 

Who writes the Custom Action Plans, and what do they include?
The Custom Action Plans are developed and written by the Lead Coach, Rachel, after each session. They provide concrete, written steps, exercises, and assignments tailored to your specific needs and goals discussed during the session, giving you a roadmap for implementation between meetings.

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Group Events

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How long do your group events (workshops or retreats) typically last?

Our group event duration is highly flexible and tailored to the needs of the requesting organization or group. Events can range from a focused one-hour keynote or brief workshop session to a full-blown weekend retreat spanning multiple days. The length, structure, and topics are completely negotiable and worked out in detail based on the request, budget, and desired outcomes.

 

Do you offer in-person workshops, and are you willing to travel outside of Houston, Texas?

While all one-on-one coaching is currently remote, we offer in-person group workshops and retreats. We are based in the Houston, Texas area, but we are absolutely willing to travel for group events, church conferences, or corporate relationship classes. Travel details and fees would be arranged on a case-by-case basis. Please contact us directly for speaking and event booking inquiries.

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Payments and Policies

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How do we book and pay for sessions?
Sessions are booked online. Payment for any single session or tiered package (e.g., 5-session or 8-session) is required in full at the time of booking to reserve your slot and commit to the process. We accept all major credit cards.

 

What is your cancellation and refund policy?

As a provider of high-value, private services, we uphold a commitment to quality and dedicated time for every client. To maintain the integrity of our scheduling and commitment to all clients, we strictly require a minimum of 24 hours' notice for any cancellation or request to reschedule.

• Cancellations with 24+ hours' notice: The scheduled session can be seamlessly rescheduled at no additional charge.

• Cancellations or Rescheduling with less than 24 hours' notice: The full session fee will be applied. This policy is necessary because that dedicated time slot cannot be reassigned to another client on such short notice.

• Refunds: Our packages represent a commitment to the process. Therefore, once a package has commenced (i.e., the first session has been completed), full refunds are not offered. In certain exceptional circumstances, any remaining unused sessions may be considered for a partial refund, which will be issued at our professional discretion and subject to an administrative fee.

 

What happens if we miss an appointment (no-show)?

We value your commitment to your relationship and our dedicated session time. For our high-achieving clientele, we understand the demands on your schedule. However, if a scheduled session is missed without providing a minimum of 24 hours' notice, it is considered a "no-show," and the couple will be billed for the full session fee.

 

This policy respects the significant time we invest in preparing and planning for your success, as well as the need to make this valuable time slot available for other couples seeking our support. We encourage prompt communication should an unforeseen professional or personal conflict necessitate a reschedule.

 

Do you accept insurance?
No. Marriage coaching is a high-value, private-pay service focused on ensuring quality, commitment, and dedicated attention, which is not covered by health insurance. As we operate strictly outside of the medical model, we do not process insurance claims. We are happy to provide you with a detailed receipt for your records.